1. Controller and contact

PRECITOOL-FENWICK NV/SA, Singel 5, 2500 Kontich, Belgium, company number 0421.058.984, is the controller for the processing described in this notice. Privacy enquiries and data-subject requests may be sent to info@precitool-fenwick.be.

2. Data we process

•    Contact form data: name, company, email address, telephone number and message.
•    Business correspondence and information supplied during an enquiry, quotation, project, service intervention or warranty case.
•    Technical and security data generated when visiting the website, such as IP address, date and time, browser/device information and server logs.
•    Cookie and analytics data, but only to the extent identified in the final cookie inventory.
Do not submit sensitive personal data, passwords, confidential production data or unnecessary personal information through the general contact form.
3. Purposes and legal bases
•    To answer enquiries and take steps requested before entering into a contract: performance of pre-contractual measures.
•    To prepare quotations, administer customer and supplier relationships, perform contracts, installation, training, service, maintenance and warranty follow-up: contract performance and legitimate interests in effective B2B operations.
•    To secure, troubleshoot and maintain the website and prevent misuse: legitimate interests in network and information security.
•    To comply with accounting, tax, sanctions, product-safety and other legal duties: compliance with legal obligations.
•    To send electronic direct marketing to business contacts: only on an appropriate legal basis and with a clear right to object.

4. Recipients and international transfers

Data may be shared, when necessary, with authorised staff, IT and hosting providers, professional advisers, logistics providers, manufacturers, suppliers and qualified subcontractors. Warranty and technical cases may require sharing data with a manufacturer outside the European Economic Area, including in Japan. Where required, PRECITOOL-FENWICK will use an applicable transfer mechanism and appropriate safeguards.

5. Retention

Contact enquiries that do not lead to a contract are retained only for as long as reasonably necessary to answer and follow up the enquiry, normally no longer than 24 months after the last substantive contact. Contract, invoice and project records are retained for the applicable statutory limitation, accounting and tax periods. Technical and warranty records may be kept for the relevant product lifecycle and claim periods. Security logs are retained for a limited period proportionate to their purpose. These periods may be extended where needed for a dispute, legal hold or statutory duty.

6. Your rights

Subject to the GDPR and applicable conditions, individuals may request access, rectification, erasure or restriction, object to processing based on legitimate interests, request portability where applicable and withdraw consent without affecting prior lawful processing. A request may be sent to info@precitool-fenwick.be. Identity may be verified proportionately. Individuals may also lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

7. Mandatory information and automated decisions

Fields marked as required are needed to answer the enquiry. If they are not provided, PRECITOOL-FENWICK may be unable to respond. The contact form is not used for solely automated decisions producing legal or similarly significant effects.

8. Changes

This notice may be updated to reflect legal, operational or technical changes. The website should display the effective date of the current version.